I ordered there

You ordered from a shop you saw in an ad and received nothing or something else? Tell us. Your information helps us find further shops run by the same operators and inform payment services.

Address or name of the shop

When did you order?How much did you pay? (euros)

How did you pay?Who received the money?The name from the payment confirmation or bank statement, with PayPal for example under “Payment to”. It often differs from the name of the shop and is therefore particularly important.

Merchant details (optional, very helpful)

The shop often collects payment through a merchant account under a different name. These details help find the account that actually received the money. Please do not enter anything about yourself, such as your own transaction or account number.

Merchant email addressIn PayPal: open Activity and tap the payment. The details show the merchant's name and often their email address.Text on your statementAs shown on your bank or card statement, e.g. “PAYPAL *NAME”. Without your own reference number.

TikTok account of the ad (optional)What else happened? (optional)For example replies from the shop or what the ad looked like. Please do not include account numbers or ID data.

Email address (optional)Only if we may contact you about your report.You may contact me by email about this report. The address will be deleted after twelve months.

Your information stays internal and is not published. Privacy policy